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Posts Tagged ‘consultant’

Soft is Hard and Hard is Soft

August 20th, 2014

Peters and Waterman published In Search of Excellence in 1982. It had a profound impact on the direction of my life but that’s not important. What is important is the 7-S model that they revealed in that publication remains today, one of the mainstay’s of the McKinsey consulting methodology. Read more…

If You Want to Break From The Pack, Innovation is the Key

July 19th, 2014

As I prepare material for our up-coming Practice Innovation Workshops I’ve been doing a lot of research into the process of creative idea generation (specifically how to teach it and how to implement it) because at the end of the day that’s what ultimately gives business enterprises (and that includes accounting firms and their clients) a competitive edge. Read more…

Customer Service: How to move from ordinary to extraordinary

January 2nd, 2014

Differentiation is arguably the most important source of growth for service businesses. That said, when it’s difficult to differentiate the outcome of your service, it’s essential to focus your attention on differentiating the process by which you deliver your service. Read more…

What every business can learn from Gordon Ramsay

December 26th, 2013

If you can tolerate the language you can learn a lot from Ramsay’s Kitchen Nightmares.  In fact you can learn something from virtually everything that goes on around you.  Back to the kitchen ….. there is a common theme that runs through practically all of the restaurants he works with. This is ….

The menu is way too broad – there are so many dishes it’s hard for people to choose and harder for chefs to get any good at any of them.  In their attempt to appeal to a wide range of people they end up appealing to very few.

The owners start by being so appreciative of Ramsay’s help but very quickly push back on virtually every suggestion he makes because they “know better.” Ah, hello, the business is failing!

The team members who work at the restaurant know EXACTLY what is wrong and they are, for the most part, incredibly loyal to and tolerant of the idiot owner they work for. But if or when they try to suggest a way to improve the process or offer suggestions based on direct or indirect customer feedback to the owner they are totally ignored.

Does this give you any ideas for your firm or any of your clients businesses?  Perhaps you could invite some clients to a breakfast meeting, show one of his episodes and discuss the lessons learned and how they could apply to any business….. just an idea.

When No means Not Yet: A Principa Alliance Member’s Experience

December 23rd, 2013

In a presentation I do on professional selling I try to make the point that if a prospect says “no” it never means “never”. People make decisions based on “where they are at” at the time of making the decision and their natural inclination is to resort to the status quo because that’s the way we humans are wired. Read more…

Value Pricing: Some Mischievously Misleading Musings

November 27th, 2013

Recently, a practitioner named Frank Stitely, CPA posted his thoughts in CPA Trendlines on how charging a very high fee for work that only took a few hours can backfire. Understandingly, this post invoked a lot reaction from the proponents of value pricing including me. Read more…