It’s amazing that so many businesses fail to understand the concept of the lifetime value of a customer and how the experience people have with a business is what really drives value at the end of the day. Read more…
Popularity: 23% [?]
In a couple of days I go to Las Vegas to participate in our Members Annual Conference. I’m presenting a session I’ve called “It all starts with a conversation.” The theme of the session is that as advisers our job is to effect change for the good by helping our clients achieve the full potential of their business. A key element of that process is the way we construct and deliver dialog i.e. the conversation. Read more…
Popularity: 52% [?]
I have a house at South Lake Tahoe at the foot of the Heavenly Ski Resort and there is room for just 5 people (bunk style) to join me for a week of work and fun. The work part will be the development of your business plan for 2010. This will be the serious part of the week and we’ll work on that as a group from 2pm to 7pm, Monday through Friday. In the mornings we’ll ski or chill any way you like. Read more…
Popularity: 48% [?]
On May 12 the Australian Treasurer brought down the Federal Budget. Predictably it revealed an enormous deficit and much talk about the recession and economic realities etc. I find it so thoroughly depressing to listen to all the negative drivel coming from the mouth’s of all the naysayers and championed by a media that delights in putting a negative spin on everything. An absence of business and consumer confidence is a primary cause of a recession and without wishing to over-simplify the solution, a fast recovery is much more likely if the media would either shut up or better still, focus on the positive things that are happening in the world especially emerging trends that auger well for a solid recovery. We can stop having a recessionary mindset if we just stop measuring and reporting on GDP until it starts to move back into the black! Read more…
Popularity: 4% [?]
It is simply amazing to watch the way technology is being used to great effect in the upcoming US election. Obama is winning the race with his use of the internet. He even caught me unawares.
Popularity: 4% [?]