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Posts Tagged ‘customer service’

At last: A drug that will help you sell more

January 10th, 2014

It seems that there’s a drug to fix every conceivable problem we humans have. You will not therefore be surprised to learn that there’s even one that will help us close more sales. It’s called 1,3, 7-trimethylxanthin and you can buy it over the counter anywhere. Read more…

Customer Service: How to move from ordinary to extraordinary

January 2nd, 2014

Differentiation is arguably the most important source of growth for service businesses. That said, when it’s difficult to differentiate the outcome of your service, it’s essential to focus your attention on differentiating the process by which you deliver your service. Read more…