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Drucker on the Critical Importance of Knowledge Worker Productivity & the Role of Leadership

September 1st, 2017

Management guru writes “A knowledge-based workforce is qualitatively different from a less-skilled one. True, knowledge workers are a minority of the total workforce and are unlikely ever to be more than that. But they have become the major creators of wealth and jobs. Increasingly, the success–indeed, the survival–of every business will depend on the performance of its knowledge workforce. And since it is impossible, according to the laws of statistics, for an organization to hire more than a handful of “better people,” the only way that it can excel in a knowledge-based economy and society is by getting more out of the same kind of people-that is, by managing its knowledge workers for greater productivity. The challenge, to repeat an old saying, is ‘to make ordinary people do extraordinary things.'”

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