Archive for September, 2014

Educating your clients’ team members about the bottom line

September 17th, 2014

When I was in practice one of my favorite services was facilitating Towards Awesome Service. There were several reasons for this: first, it was a very profitable service; second it was fun because the group always got engaged; and third, it inevitably led to more work with the client because it led to immediate results in the business both culturally and financially. Read more…