Value Creation versus Operational Efficiency

I refer you to a recent Harvard Business Review Blog post by Jack Hughes called What Value Creation Will Look Like in The Future that was published on May 17, 2013.  Hughes makes the point that during the last 100+ years organizations have focused on the efficient management of work to the point where the marginal gains from further improvements are not likely to be game changes or sources of sustained competitive advantage. Continue reading “Value Creation versus Operational Efficiency”